1. Overview

Coco Reef Crafts offers handmade jewelry and artisan products inspired by the natural beauty and cultural heritage of The Bahamas. These Terms apply to all customers, visitors, and users of our website.

2. Product Information

All our items are handcrafted using natural resources like silver top palm, which may result in slight variations in texture, size, or color. These variations add to the uniqueness of each piece and are not considered defects.

3. Ordering & Payment

• Orders are confirmed once full payment has been received.
• Custom orders may take additional time to craft.
• All prices are listed in Bahamian Dollars (BSD) unless otherwise specified.

4. Cancellations

• Orders may be canceled before they are processed and shipped.
• Once your item is in production or has been dispatched, it cannot be canceled.
• Please contact us promptly to request cancellation.



Refer to our [Cancellation & Return Policy] for details.

5. Returns & Exchanges

Due to the handmade nature and hygiene considerations of jewelry, we do not accept returns or exchanges unless the item arrives damaged or defective. See our [Returns Policy] for more.

6. Intellectual Property

All content, designs, and imagery on our website are the property of Coco Reef Crafts and may not be used or reproduced without permission.

7. Privacy

We value your privacy and only use your personal data to process orders and improve service. For full details, view our [Privacy Policy]

8. Modifications

We reserve the right to update these Terms at any time. Continued use of our site implies acceptance of any changes

9. Contact

For any questions, feel free to contact us:
📧 cocoreef@outlook.com
📞 (242) 421-0044
📍 Colony Village, Sunglow Dr., New Providence, The Bahamas

1. Information We Collect

We may collect the following personal information when you browse or make a purchase:

• Name, email address, phone number, and shipping address
• Order details such as purchased items and payment method
• Device and usage information, such as your IP address and how you navigate our website

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Communicate with you about your purchase
• Improve our website, product offerings, and service
• Send you updates, promotions, or announcements (if you’ve opted in)

We do not sell or rent your personal information to third parties.

3. Payment Information

All payments are processed securely through trusted payment providers. We do not store or have access to your credit or debit card details.

4. Cookies

Our website may use cookies to improve your browsing experience and analyze website traffic. You can manage cookie settings in your browser at any time.

5. Marketing Communications

If you subscribe to our mailing list or promotional updates, you may receive occasional emails from us. You can unsubscribe at any time using the link in the email or by contacting us directly.

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections or updates
• Ask for your data to be deleted, unless required for legal or order fulfillment purposes



To make a request, please email us at cocoreef@outlook.com.

7. Policy Updates

This Privacy Policy may be updated as needed. Changes will be posted on this page, and we encourage you to review it periodically.

8. Contact Us

For any privacy-related concerns or questions, please contact us:
📧 cocoreef@outlook.com
📞 (242) 421-0044
📍 Colony Village, Sunglow Dr., New Providence, The Bahamas

Cancellations

• You may request to cancel your order before it is processed or shipped.
• Once an item has entered production or has been dispatched, it cannot be canceled.
• If you need to cancel an order, please contact us as soon as possible at cocoreef@outlook.com or call (242) 421-0044.

Returns & Exchanges

Because our products are handmade and often crafted with natural or custom materials, we do not accept returns or exchanges, except in cases where the item is damaged upon arrival.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery. To help us resolve the issue quickly, email us at cocoreef@outlook.com with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

If the claim is approved, we will offer a replacement, store credit, or refund as appropriate.

Processing Time

• Most orders are processed within 3–5 business days.
• Custom or specialty pieces may require additional time; any delays will be communicated via email.

Shipping Within The Bahamas

• We ship to all islands within The Bahamas.
• Shipping rates are calculated at checkout based on your delivery location.
• Since we are based in New Providence, orders delivered to Family Islands may take 2–5 business days after dispatch.

📦 Please note: While we do our best to ensure on-time delivery, we are not responsible for delays caused by couriers, weather, or inter-island shipping disruptions.

Local Pickup

We currently do not offer local pickup at this time. All orders are shipped via local delivery partners.

Payment Methods

We accept the following secure payment options:

• Visa
• Mastercard
• Discover



All payments are processed safely at checkout. We do not store or have access to your full credit card information.

Order Issues or Shipping Concerns

If there’s an issue with your delivery or you have questions about your order, please contact us at:
📧 cocoreef@outlook.com
📞 (242) 421-0044

We’re happy to assist you.